Frequently Asked Questions

Quick Notes:

  • Must sign up for a class or book an appointment before arrival.

  • Doors open 10-15mins before each class.

  • Grip Socks are mandatory (may be purchased at $12+tax).

  • Location: 397 Bedford Hwy (3rd Floor)

  • Ample free parking available.

  • We have a 5 hour cancellation policy.

  • We offer a variety of Pilates and fitness classes including Group Pilates Reformer classes, Reformer Fitness classes, Private and Semi-Private Reformer sessions, and Core Mix (a mat-based core and conditioning class). Our programs are designed to support strength, mobility, flexibility, and full-body conditioning for all fitness levels.

  • Checkout our schedule, select the class you would like to try and sign up (our pricing options will pop up). New Students show try Reformer Basics first.

  • 5-hour cancellation window. Late cancellations (within 5 hours of class) are charged $12 + tax.
    No-shows are charged $15 + tax or lose one class from their pass.
    Emergency? Cancel class and email info@thefitnessroom.ca to request the fee be waived.

  • Our waitlist moves quickly, so please treat waitlisted classes like a confirmed booking. If your plans change and you can’t attend, be sure to remove yourself. If you are moved into a class from the waitlist, you’ll receive an email (or a text if you have a phone number on file).

  • If you’re new to Pilates, we recommend starting with a Pilates Basics class or registering for our 4-week Intro to Reformer series. These beginner-friendly Pilates classes focus on learning foundational Reformer exercises, proper form, and technique. We suggest attending at least 5+ Pilates Basics classes before progressing to Reformer Plus, and you should be familiar with the basic exercises by name before advancing.

    Reformer Fitness classes are multi-level and open to all experience levels. Because this format is not strictly classical Pilates, it offers more variety and options than a traditional Reformer Plus class, making it a great choice for clients looking for a dynamic, full-body workout.

  • We offer flexible pricing to suit your commitment level. Check it out HERE