Your First Class

Class Selection

Please book an “All Levels” class for your first visit. These classes are specifically designed to support & accommodate beginners while still challenging all participants in a safe and effective way.

Arrive Early

Arrive 10 minutes before class to allow time for check-in and setup.

• Studios open 15 minutes before scheduled class time (not earlier).

• Doors lock promptly when class begins, and late entry is not permitted (you will considered a no-show and lose the pass).

• We are unable to pause class once it has started to accommodate late arrivals.

Location & Parking

We are located at 397 Bedford Hwy (3rd floor of the Remax building).

• Please enter through the main front doors.

• On Sundays or before 8:00am, please use the smaller door located directly to the right of the main entrance.

• If this is your first visit, please plan extra time to find us and get settled.

Setup & Orientation

• Please arrive 10–15 minutes early for your first class so we can properly introduce you to the reformer and ensure your setup is safe and comfortable.

• If you are recovering from an injury or have any physical limitations, please let us know and we will try our best to provide modifications.

What to Wear

• Wear comfortable, form-fitting workout clothing.

• Grip socks are mandatory for all classes (Available for purchase in-studio for $12 + tax).

Waiver & Booking Policy

• Your waiver will be sent to you prior to class and must be completed before attending.

• Members are responsible to cancel their own class via the APP or Member Portal. We have a 5-hour cancellation window. Late cancellations (within 5 hours of class) are charged $12 + tax.

• No-shows are charged $15 + tax or lose one class from their pass.

• Emergency? Cancel class and email info@thefitnessroom.ca to request the fee be waived.

• Clients are responsible for managing their own bookings and cancellations through the website or app if needed. Get the App Here.

Waitlist

• Our waitlist moves quickly, so please treat waitlisted classes like a confirmed booking.

• If your plans change and you can’t attend, be sure to remove yourself.

• If you are moved into a class from the waitlist, you’ll receive an email (or a text if you have a phone number on file).

Do I need Pilates Experience?

• No! Beginners are always welcome.

• We recommend starting with our 4-Week Welcome Package.

• Aim for 2 classes per week for 4 weeks to build confidence, consistency, and see results.

• Book any of our All Levels classes, they're designed to support beginners while still challenging experienced participants.

• Like any sport or skill, consistency creates results. You wouldn't lift weights once a month and expect to get stronger, Pilates is the same.